(1) LIFETIME EXCHANGE & BUYBACK POLICY
AURA JEWELS offers a Lifetime Exchange Policy for general products.
AURA JEWELS is 12 years old company. Hence the great deal of merchandise has been sold/exchanged/bought back over the decades. We offer a Lifetime Exchange/Upgrade Policy on all gold, platinum, diamonds & silver purchases made from AURA JEWELS, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of gold, platinum, diamonds & silver. There is no value given for gemstones in normal course. This means your product's current value of gold, diamonds, silver, platinum will be determined based on product specifications and the current selling price of similar goods/quality grades/purities at AURA JEWELS. Essentially you will receive the same value for the goods as if you would buy on the date of your exchange for the value of gold, silver, platinum and diamonds. Labour or making charges, other gemstones, other materials used if any, wastage charges, taxes, duties, packing shipping & forwarding costs if paid separately will not be accounted for in exchange value. Note: If you had received a discount or a free gift while making your purchase, we will deduct the original discount amount or free gift value, whichever applicable, if the exchange is within 365 days from the date of purchase. If the exchange is over 365 days from the date of purchase free gift value will not be deducted.
You will be given a Gift Voucher with unique number for this exchange value which remains valid for 12 months and can be used for future purchases from AURA JEWELS. Please note that this voucher cannot be exchanged for cash.
We offer the Lifetime Exchange Policy on orders within India only in Indian currency only.
GENERAL PRODUCTS LIFETIME BUYBACK POLICY
AURA JEWELS is 12 years old company. Hence the great deal of merchandise has been sold over the decades. Hence our buyback policies will be based on the exact nature of the products. Please contact us by email customersupport@aurajewels.in along with photographs and any description of the product that you can provide we will give you our buyback price. If we wish to physically view the products we will intimate you accordingly. Generally speaking, for products of 1 – 5 years old will be valued for buyback based on current prices of similar quality/grade/purity, condition less a purchase commission. Older products will need independent assessment product by product.
(2) 100% REFUND
Our 10-day Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange within 10 working days, and we will also pay for the shipping to and fro. (Exceptions are special products made to order or extra sizes which may be subject to costs, which we will intimate at time of return confirmation).
(3) LIFETIME PRODUCT SERVICE
COMPLIMENTARY CLEANING
We suggest you to call us on +91 80 23321188(Bangalore) , or email us on customersupportre@aurajewels.in
(4)FREE TRANSIT INSURANCE
All goods will be fully insured by AURA JEWELS until they reach you and also when you return your purchases, so your purchase is 100% safe.
(5) INTERNATIONAL SHIPPING
International Shipping Facility is available with AURAJEWELS, at additional cost. Please send your request to us at customersupport@aurajewels.in
(6) 100% CERTIFIED JEWELLERY
Coming soon...
(7) EMI OPTION
Coming soon...